Rashmi Shetty

Rashmi Shetty is an accomplished professional in the insurance industry, currently serving as Associate Director - Lead Insurance Service Delivery at Concentrix since May 2022. For over 15 years at Bharti AXA Life Insurance, Rashmi has held multiple senior roles, including AVP - Business Conservation & Customer Management, where significant contributions were made in implementing Salesforce marketing cloud solutions and enhancing renewal processes. Rashmi has also excelled in digital transformation and customer experience management through various strategic initiatives. Prior experience includes a role as Customer Service Manager at ICICI Prudential Life Insurance Co Ltd, overseeing service quality across numerous branches. Rashmi holds an MBA in Marketing from Narsee Monjee Institute of Management Studies, Mumbai.