Raymond Schmidt

Raymond Schmidt is currently the CX Analytics Consulting Manager at Concentrix, where they focus on enhancing customer experience strategies. Prior to this role, they gained diverse experience in customer experience operations at DISH Network, transitioning through several positions including Senior Program Manager and Business Process & Systems Manager. Raymond also held leadership roles in call center operations at the University of Michigan and Emory University, overseeing teams that significantly increased annual fundraising efforts. They earned an MBA from the University of Michigan and a Bachelor's degree from Michigan State University.