Reginald Santos is a Senior Operations Manager at Concentrix, where they lead a 500-person team focused on delivering high-impact results for global clients in sales, customer service, and technical support. With over two decades of experience in Business Process Outsourcing, Reginald has a strong background in strategic execution, operational discipline, and people development. They previously held leadership roles at eTelecare Global Solutions, Stream Global Services, and Convergys, contributing to significant improvements in client satisfaction and operational efficiency. Reginald holds a Bachelor of Arts in Legal Management from the University of Santo Tomas.
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