Renata Castro is a seasoned operations manager with over 15 years of experience in operational management and two decades in customer service. They have led significant projects for major national and international clients, achieving notable results such as a 40-point increase in product NPS at MAPFRE and a substantial reduction in external complaints. Currently, Renata serves as the Operations Manager at Concentrix, overseeing a robust team and optimizing performance indicators while focusing on customer experience enhancement. Their expertise encompasses project leadership, financial operational control, strategic planning, and continuous improvement methodologies. Renata holds a degree in Human Resource Management from Universidade do Grande ABC.
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