Ria Trajano is an Associate Director at Concentrix, bringing over 18 years of experience in leading outsourced service operations across various industries, including financial services, technology, and travel. Ria specializes in improving operational practices in training, quality management, and performance management, utilizing Design Thinking, Agile methodology, and Lean principles to drive process improvements. Prior to their current role, Ria held several positions at Sykes Asia Inc., where they demonstrated a strong track record in account management, team leadership, and customer satisfaction enhancement. Ria graduated with a degree in AB Economics from the University of Santo Tomas.
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