Ricardo Carelli

Ricardo Carelli, MBA, MTB, currently serves as the Gerente de operações at Concentrix, where they manage two squads focused on authorization and pricing, ensuring compliance and quality across multiple communication channels. With over 12 years of experience in the call center industry, they have held strategic roles in prominent companies such as Credicard, Telefônica, and Nextel, successfully implementing and managing multichannel customer service platforms. Ricardo has demonstrated expertise in crisis management and is passionate about building high-performing teams to enhance customer satisfaction in the digital banking sector. They hold several degrees, including an MBA from FGV - Fundação Getulio Vargas and a specialization in communication from Universidade Cidade de São Paulo.