Rishabh Joshi is currently a Lead Workforce Management Analyst at Concentrix, where they create predictive models to enhance operational efficiency and resource allocation. Previously, Rishabh worked as a Workforce Management Analyst at TP, analyzing contact center data to forecast staffing needs and improve service levels, and at Astra Business Services Pvt. Ltd., optimizing call center operations through dialer system management. Rishabh began their career as a Customer Service Representative at iEnergizer, handling customer inquiries and feedback. They earned a degree from Delhi University, graduating in 2021.
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