Robert Juarez is a seasoned operations professional currently serving as the Sr. Director of Service Delivery at Concentrix. With extensive experience in the outsourcing and offshoring industry, they have held various leadership roles, including Director of Operations at Concentrix and Sr. Manager of Operations at Convergys. Robert has a strong background in service delivery, operations management, and business process improvement. They earned an Associate of Arts in Business Administration and Management from Laredo Community College and studied Business Administration and Management at The University of Texas at Austin.
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