Robert Santos is a Senior Manager focusing on Quality and UX at Concentrix, where they manage processes related to quality and performance improvement. Previously, they held various roles at Grupo Services, including Supervisor of Quality and Gerente de Qualidade & UX, where they developed teams and monitored quality indicators. Robert has a Bachelor of Business Administration from Universidade Estácio de Sá and a postgraduate degree in User Experience from Anhanguera Educacional. They have also studied Business Accounting at Fundação Bradesco and earned a degree in Management Processes from Estácio.
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