Romar M.

Romar M. has extensive experience in customer service and team leadership, holding various roles across multiple companies. At Arriva Medical, Romar served as a Team Leader in both the Customer Service and Order Entry Departments, focusing on coaching agents and monitoring operational adherence. Prior to this, Romar worked as a Quality Assurance Analyst, ensuring service quality through call audits. Romar started at Stream Global Services, providing technical support and quality assurance for Hewlett Packard Printer products, and customer service for American Express. At Alorica, Romar progressed to a Team Manager role, leading initiatives in customer satisfaction and team performance management. Currently, Romar is a Team Lead at Concentrix. Educational qualifications include a Bachelor of Science in Computer Engineering from Polytechnic University of the Philippines and a Bachelor of Business Administration in Operations Management and Supervision from Mapúa Malayan Colleges Laguna.