Romel Morales is a Global Transformation Manager II with extensive experience in Training and Development within the BPO industry. They have successfully led training programs, curriculum redesigns, and transformation projects across various companies, including Concentrix and Teleperformance. Romel has demonstrated an ability to utilize strategic coaching and innovative training delivery methods, such as gamification and scenario-based training, to enhance learning outcomes and improve employee performance. They are currently pursuing multiple degrees in Information Technology and Consumer Electronics Services.
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