Ron Roberto is a Senior Specialist in CX Consulting at Concentrix, where they oversee the implementation of a QA automation program for a US healthcare client and collaborate with data engineers to maintain high data hygiene standards in Power BI reports. Previously, Ron served as a Specialist in CX Management & Consulting, where they revamped Power BI reports and facilitated training workshops to empower users. Earlier in their career at Teleperformance, they led the development of topic structures in CallMiner to drive improvements in various industries. Ron holds a Bachelor of Science in Psychology from San Sebastian College - Recoletos de Manila.
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