Ronald Guido

Ronald Guido is currently a Supervisor of Training & Quality at Concentrix, where they lead initiatives to ensure exceptional performance and development across frontline teams. With experience as a Trainer II and Quality Analyst at Concentrix, Ronald specialized in optimizing customer service performance and ensuring quality standards through effective training programs and quality assessments. They previously worked as a Customer Service Representative at Webhelp, providing exceptional service and support. Ronald is pursuing a Bachelor's degree in Systems Engineering from Universidad Americana, an Associate degree in Business Administration from Keiser University, and studies in Analytical Chemistry at UNAN León.