Roxanne A. is an experienced Senior Training and Quality Manager with 16 years in the BPO industry, specializing in training delivery, quality management, and talent acquisition. Throughout their career, Roxanne has held significant roles at Concentrix and Convergys, where they excelled in training and operational management. Roxanne earned a Bachelor of Science in Nursing from the University of Santo Tomas, further enhancing their expertise in human resources and contact center operations. They are recognized for their strong skills in recruiting and team development.
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