Russel Lopez

Russel Lopez is a skilled social media advisor currently employed at Concentrix, where responsibilities include delivering technical support for over 50 consumer devices and analyzing Net Promoter Score data to drive service improvements. Previously, Russel served as a trainee accountant and auditor at Atlas Auditors & Consultants, enhancing restaurant accounting operations and contributing to a revenue boost, and worked as an accounts assistant at Al Bahja Group of Companies, ensuring accuracy in invoicing and improving fund flow speed. Experience as a customer service associate at NatWest Group involved analyzing customer interactions to improve resolution rates. Russel holds a Master's degree in Business Analytics from Queen's University Belfast and a Bachelor of Science in Accounting and Finance from the University of Bradford.