Ryan Donnelly is an Enterprise CX Sales Leader currently serving as Director of Sales for AWS Customer Experience & CCaaS at Concentrix, starting in 2025. Previously, they were a Senior Amazon Connect Specialist Solution Architect at Amazon Web Services from 2020 to 2024, where they led enterprise communication initiatives and enhanced contact center analytics. Before that, Ryan held the position of Senior Vice President at Bank of America from 2013 to 2020, directing global teams in cloud and platform architecture for contact center platforms. They also served as an Architect at DaVita Inc. from 2009 to 2013, where they focused on enterprise voice system architecture.
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