Sanjeev Sharma

Sanjeev Sharma is an accomplished professional with extensive experience in workforce management, currently serving as Associate Director at Concentrix since October 2018, overseeing global real-time operations and enterprise-level staff planning. Previous roles at Concentrix include Senior Manager and Manager, where Sanjeev managed substantial WFM teams and collaborated strategically with clients overseeing 7500+ frontline staff. Prior to Concentrix, Sanjeev held various positions at Convergys India Services Pvt. Ltd., including Manager of Strategy and Real Time Analyst, focusing on comprehensive WFM planning, budget analysis, and real-time operational excellence. Sanjeev holds an MBA in Human Resources Management from Symbiosis Institute and a Bachelor's degree in Commerce from Delhi University.