Sarah Bell is a Senior Director of Account Management at Concentrix, a global customer experience services and technology company. With over 25 years of experience in service design and customer success, Sarah has worked across diverse sectors, including central government and notable commercial businesses such as Lloyds Banking Group and the BBC. They previously held significant roles at City & Guilds, where they focused on apprenticeship propositions and market strategies, and led the implementation of large-scale learning solutions. Sarah's expertise includes strategic learning consultancy and stakeholder engagement, with a passion for customer-centric design and skills development.
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