Scott Burgeson is the Director of CX Consulting at Concentrix, where they lead CX transformation engagements for Fortune 500 clients, focusing on service delivery modernization and AI-powered customer experience innovation. With over 15 years of experience, Scott has a proven track record driving operational transformation and improving customer satisfaction through data-driven insights. Previously, they managed contact center operations for Intuit TurboTax at Sutherland Global Services and led reporting initiatives at Paychex. Their strategic leadership and commitment to excellence have been recognized with multiple awards for outstanding performance in customer experience.
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