Scott Zunic is an experienced researcher and customer experience advocate with over 25 years in marketing research and customer insights. They have held leadership positions at various firms including inChord Communications, Paul Werth Associates, and Huntington National Bank, where they focused on improving customer experiences. Currently, Scott serves as the Director of Account Management for VOC at Concentrix, specializing in Banking and Financial Services. They also taught Marketing Research and Consumer Behavior at Franklin University and are pursuing an MBA there. Scott holds a Bachelor of Applied Science in Marketing from The Ohio State University.
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