Sergio Casella is a dedicated professional with extensive experience in customer service and support roles. Currently employed as a Social Media Escalations Advisor at Concentrix since September 2023, Sergio handles escalations from high-level advertisers and public figures, focusing on sensitive government and political ad campaigns. Previously, Sergio served as a Customer Service Specialist at Veritas Technologies LLC, where exceptional service led to recognition as Top Specialist. Experience extends to a Transactional Specialist role at Arvato, emphasizing relationship management and issue resolution related to Microsoft products. Earlier positions include a Catering Assistant at KSG and dual roles at Accenture as a Platform Experience Analyst and Associate, dealing with copyright claims and content review. Sergio holds a Bachelor's degree in Theology from Centro Universitário da Grande Dourados, completed in 2022.
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