Sérgio Martins is an Associate Director of Global Service Delivery at Concentrix, drawing on over 12 years of experience in Contact Center and Customer Experience management. Previously, Sérgio held positions such as Operations Manager at Concentrix, Account Manager at armatis-lc, and Team Leader at My Jobs Recruitment & Consultancy, showcasing a strong ability to lead and develop high-performance teams. Sérgio’s expertise includes operational and strategic management, implementation of Contact Centers and BPO services, and achieving excellence in project delivery across various sectors.
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