Shalu Singh is a Lead Quality Analyst at Concentrix, contributing to the enhancement of quality performance through expert audits, coaching, and ongoing process improvement. Previously, Shalu held roles as a Senior Quality Analyst, Contact Center Associate, Customer Service Representative, and Management Trainee, gaining a diverse background in quality assurance and customer support. Shalu earned a Master of Business Administration in Finance from Guru Gobind Singh Indraprastha University and holds a Bachelor's degree from Invertis University.
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