Shanice Sonandi

Shanice Sonandi has extensive experience in customer service and quality assessment, primarily with Concentrix from June 2017 to February 2025. In the customer service department, Shanice is responsible for managing social media interactions, specifically on Twitter, and handling complaints. As a Quality Analyst, duties include evaluating the quality of products and services through audits and inspections. Additionally, Shanice developed strategies for reputation management, focusing on crisis communication and stakeholder engagement. Prior experience includes working as Floor Support and Accredited Trainer at Webhelp, overseeing new agents and conducting training programs. Education includes a progression from Electrical and Electronics Engineering at False Bay College to a Marketing degree at Cape Peninsula University of Technology, completed in 2023.