Shashank Tiwari

Shashank Tiwari is a seasoned ITSM professional and lead solutions architect with nearly 15 years of experience. Currently serving a notice period, they recently held the position of Manager II - IT at Concentrix, where they focused on business service management and integration framework design. Shashank's previous roles include Senior Manager and Manager I at Concentrix, as well as positions at BMC Software and Ericsson, where they honed their skills in solution design and customization for ITSM applications. They earned a B.Tech Honours degree in Computer Science from Kanpur Institute of Technology.