Shauna McAteer is the Director of Client Success Transformation for the UK Region at Concentrix, where they evaluate and implement innovative technology solutions to enhance customer experiences in the EMEA region. With a deep commitment to a customer-first approach, Shauna collaborates with clients to tackle challenges within the customer journey and drives grassroots ideation to empower a creative workforce. Previously, they held several roles at Concentrix, including Director of Innovation and Business Manager, and worked at Firstsource Solutions Limited as an Assistant Operations Manager. Shauna earned a Bachelor's Degree in Marketing from the University of Ulster in 2006.
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