Shehzad Ali

Shehzad Ali is an accomplished professional with extensive experience in customer support and quality assurance. Currently serving as an Assistant Manager at Concentrix since January 2025, Shehzad leads a team focused on collaboration and performance improvement. Prior roles at Concentrix include Senior Quality Analyst, where responsibilities involved auditing support interactions and conducting compliance sessions, as well as Technical Support Advisor, resolving technical issues for a global customer base. Earlier experience as a Customer Support Executive at Star Tek involved managing travel bookings and mentoring new employees. Shehzad holds a Master of Science in Electronic Media from Garden City University and a Bachelor of Computer Applications from the Indian Academy Group of Institutions.