Sherna Refugio

Sherna Refugio possesses extensive experience in operations and training management within the customer service and healthcare sectors. As a Deputy Manager of Operations at Concentrix, Sherna supported a major healthcare campaign in the US, demonstrating proficiency in leadership roles and operational oversight. Additional positions at Concentrix include Assistant Training and Quality Manager, Associate Director, and Sr. Service Delivery/Operations Manager, where Sherna focused on enhancing training programs and service delivery. Prior experience includes roles at Convergys, VXI Global Solutions, and Sutherland, with responsibilities ranging from escalation management to training development. Sherna holds a Bachelor of Science in Business Administration from Philippine Christian University.