Shivani S.

Shivani S. is a highly accomplished Senior Quality Analyst with over 6 years of experience in Quality Assurance, Customer Relationship Management, and Business Development within the tech and financial services sectors. At Concentrix, Shivani assesses performance, provides data-backed feedback, conducts root cause analysis, and ensures compliance with company policies. Previously, as a Senior Client Relationship Manager at Dhani, Shivani addressed customer needs and optimized sales performance. With a B.Sc. in Biology from the University of Lucknow, Shivani combines analytical skills with a passion for quality control and operational excellence.