Simon Pennie

Simon Pennie is a Senior Solutions Architect at Concentrix, where they work with Sales, Account, and Technology teams to deliver transformational solutions for clients globally. Prior to this role, Simon was a Customer Experience Insight Consultant and Company Director at Chavenac Consulting Ltd, where they supported clients in understanding customer feedback through innovative analytical tools. Simon's extensive experience includes various insight and improvement roles at Capita and a position as VP Solution Architecture at Firstsource, where they designed customer experience solutions across multiple channels. Simon's early career involved strategic positions at Bradford & Bingley plc, where they contributed to network planning and human resources metrics.