Simone Rocha is a seasoned operations manager with over 17 years of experience in customer service. Currently, they serve as the Operations Manager at Concentrix, leading teams and implementing solutions to enhance customer interactions. Previously, Simone held roles such as Quality Coordinator at System Interact and Operations Supervisor at Grupo Redebrasil, among others. They are pursuing a Bachelor's degree in Accounting at PUC Minas and have completed a postgraduate degree in Leadership and Human Development. Passionate about fostering employee engagement, Simone believes that a positive internal culture directly impacts consumer service quality.
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