Sofía Mora Muñoz is an accomplished professional with diverse experience in customer service, project management, and software development. Currently, Sofía works as a Customer Service Agent at Concentrix, providing support through various channels and focusing on customer needs and KPI alignment. Previous roles include strategic planning and data analysis at Atenea Foundation, as well as being a Scrum Master and Jr. Automation Generalist at EX Squared, where Sofía led development teams and optimized code. As a Project Manager at Zonda, leadership of multiple agile teams and management of project methodologies were key responsibilities. Educational accomplishments include a Bachelor's degree in Systems Engineering, with ongoing studies towards a Licenciatura and proficiency in multiple languages.
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