Sofie Edgren is an experienced professional currently serving as an Account Director at Concentrix since August 2022 and as a Group Fitness Instructor at SATS since January 2019. Previous roles include Customer Service Development and Transformation for Merchant Services at Worldline from August 2020 to August 2022, and Head of Account and Operations at Webhelp from August 2013 to August 2020. Sofie also held various positions at Telenor from November 2001 to May 2012, including Head of Service & Delivery Management and Operations Director for djuice. Earlier experience includes a role as Service Delivery Manager at ICE and Product Manager at Telia from March 1996 to January 2001. Sofie holds a Bachelor degree in Business Administration from Lund University and is furthering education at Stockholm University and Blekinge Institute of Technology.
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