Stephen Burns is currently an Operations Manager at Concentrix, a role they have held since 2025. Previously, they served as a Customer Experience Leader at Sky from 2012 to 2025, where they spearheaded initiatives to enhance customer interactions and led high-performing teams. Their extensive experience includes roles such as Sales Manager and Operations Manager, focusing on customer retention, operational excellence, and team development. Stephen's education includes a degree in Personal Trainer from the University of Plymouth and studies in Software Engineering and Computer Science from respective universities and colleges.
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