Stephen Ings

Stephen Ings is a Quality Manager at Concentrix with over 20 years of experience in the contact center environment, specializing in Management and Quality. They have successfully managed employees across various countries and continents and have held positions such as Quality Analyst, Quality Supervisor, and Quality Evaluator. Stephen possesses strong skills in data analysis, report creation, and effective communication, complemented by a Bachelor of Business Administration in Marketing from Cape Breton University. They are adept at developing processes and enhancing performance metrics to achieve business results and client satisfaction.