Steven Elliott

Steven Elliott is the Global Associate Director of Training & Quality at Concentrix, with over 20 years of experience in the Contact Centre Industry and BPO space. Known for a collaborative approach, Steven has successfully built strong relationships with stakeholders and led high-performing teams to multiple award-winning successes across various locations. Prior roles include leadership positions in insurance and business development at Barbon Insurance Group and Letsure, where they developed processes that improved operational performance and customer satisfaction. Steven's expertise in operational learning has facilitated significant improvements for clients, making them a respected figure in the industry.