Steven Naessens is an experienced professional with a robust background in customer lifecycle management, technical support, and operations. Currently serving as a Customer Lifecycle Manager at Concentrix since October 2025, Steven previously held roles at Tillo from August 2019 to October 2025, where achievements included improving operational efficiency. His early career features positions at Bullhorn, American Express Travel Services, and Pure360, where Steven excelled in support and customer service, implementing effective workflow processes and achieving high satisfaction ratings. Another notable experience includes a tenure at IBM, where Steven improved ticket quality and provided direct support for major European markets. Steven's diverse skill set is complemented by foundational roles in sales administration and order processing.
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