Suresh Shinde

Suresh Shinde is an experienced professional in team management and leadership, currently serving as an Assistant Manager at Concentrix since March 2024. Prior to this role, Suresh worked as a Team Manager at Tech Mahindra Business Services, overseeing a team of over 13 employees and generating performance reports. Suresh has also held the position of Process Leader at Capita, where responsibilities included task delegation, first line support administration, and facilitating process improvement initiatives. Earlier roles include a Retention Specialist at Tech Mahindra and a Customer Service Representative at EXL, where Suresh developed customer retention strategies and managed customer interactions. Suresh holds an MBA in Operations Management from the Welingkar Institute of Management, completed in January 2023.