Susan Herrera

Susan Herrera is a Senior Operations Manager at Concentrix and a PMO-certified practitioner with extensive expertise in quality management and project administration. With a Máster in Dirección Estratégica del Factor Humano and significant certifications in quality auditing, Susan has accumulated 16 years of experience in the contact center industry, primarily in telecommunications, outsourcing, and offshoring. Prior roles include Operations Manager at Webhelp and Jefe PMO at Atento Perú, where they led various quality management initiatives and staff training programs. Susan's educational background includes a degree in Systems Engineering and multiple advanced certifications in project management and quality assurance.