Sushil Yadav is a Quality and Training Lead with over 4 years of experience in enhancing service standards and ensuring process compliance. Currently leading a QA team at Concentrix, Sushil has facilitated successful process transitions for Indian Airlines and designed training programs that achieve an average 87% throughput. Previous roles include Customer Service Representative at HGS and One Point One Solutions, as well as a Quality Assurance Analyst, where Sushil implemented quality improvement initiatives that significantly enhanced customer satisfaction. Sushil holds a degree in Banking and Finance from Mumbai University and aspires to transition into a Quality Assistant Manager role to further drive operational excellence.
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