Sutirtha Mitra is a Group Leader and DGM of Global Telecom at Concentrix Daksh Services India Private Limited, where they have worked since 2016. With a total of 16 years of experience in the contact center industry and over 12 years in a techno-managerial role, Sutirtha has expertise in presales, RFP handling, solution design, and IT policy compliance. Previously, they held positions at IBM India Pvt Ltd as a Manager and Infrastructure Specialist, and at Wipro Infotech Ltd as an Engineer in Voice. Sutirtha's work emphasizes cost optimization, risk analysis, and enhancing customer satisfaction.
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