Terri Laird is an experienced professional in program management and client services, currently serving as the Senior Director of Program Management at Concentrix since January 2018. Prior to this role, Terri held various positions at Convergys from 1997 to January 2018, including Director of Client Services, Site Director, and Senior Manager of Program Management. Terri's career at Convergys began as an Agent and progressed through roles such as Operations Manager and Acting Client Services Manager. Additionally, Terri worked as a Team Leader at CarMax Auto Finance from 2006 to 2008.
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