Thanh Dao

Ba Thanh Dao is an accomplished Operations Manager at Concentrix since April 2023, focusing on driving operational excellence and leading high-performance teams in contact center environments. Prior experience includes serving as a Customer Success Manager at Payoneer, managing over 250 key accounts and fostering long-term client relationships. At Agoda, Ba Thanh Dao held several roles, including Customer Experience Team Manager, where responsibilities included monitoring service metrics and coaching team members. Previous positions also involve planning travel services as a Chinese Inbound Tour Planner at H.I.S Song Han Vietnam and freelance work in tourism. Ba Thanh Dao holds a Bachelor's degree in Hospitality Administration/Management from HUFLIT and studied at Beijing Language and Culture University.