Thiago Gonçalves is an Associate Director of Sales Operations based in Mexico, with over 20 years of experience in credit and collections, strategic planning, and call center management across Brazil and Mexico. Currently, Thiago leads impactful projects focused on new technologies, digital customer service, and process optimization for Latin America. Passionate about data analysis and automation, they utilize tools like SQL Server and Python to enhance customer service efficiency and debt recovery. Thiago is multilingual, speaking Portuguese, Spanish, and English, and has participated in global Customer Experience (CX) and collections events, staying on the cutting edge of market best practices.
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