Thiago Sá is a seasoned BPO and Customer Experience Executive with 19 years of experience in operations, leadership, and training development. They have held various senior managerial roles, including Senior Operations Manager at Concentrix, where they led high-performing teams and improved operational efficiency. Currently, Thiago serves as a Coach and Mentor specializing in Emotional Intelligence, focusing on developing the next generation of leaders. Thiago holds a degree in Business Administration with an emphasis in Commerce and a Technologist degree in Financial Management.
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