Thomas McManus

Thomas McManus is an experienced Training and Quality Manager at Concentrix since October 2014, where responsibilities include serving as the primary liaison between clients and five call centers, focusing on training, learning, development, and quality while managing a team of 45 corporate trainers. Prior to this role, Thomas worked at ManpowerGroup for almost six years in various positions, including Training Manager, where coordination with three call centers on training and development was key, and Quality Analyst, overseeing a team of 6-8 Quality Analysts. Thomas's earlier experience includes serving as an Assistant Language Teacher in Japan and working in customer service roles at Speedway SuperAmerica and Toys R Us. Thomas holds a Bachelor of Arts in Japanese from Ball State University, with additional studies at Tokyo Gakugei University.