Thomson Anthony is an experienced Delivery Leader with over 22 years in the BPO industry, currently serving as Associate Director of Operations at Concentrix. They lead a team of over 500, driving strategic initiatives and optimizing service delivery to exceed client expectations. Thomson specializes in leveraging data-driven insights for efficiency and quality improvements, having successfully enhanced client satisfaction scores and reduced operational costs. They have held various roles, including Senior Manager and Manager of Operational Performance, where they focused on talent development and continuous improvement. Thomson earned a Bachelor of Computer Science from the University of Coventry.
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