Thorsten Koch is a Senior Director of People Solutions in the HR sector with extensive experience in the CX industry. They hold a Master's degree in Social Sciences from Johannes Gutenberg-Universität Mainz and have led various HR teams in multicultural environments across multiple regions. Currently, Thorsten is responsible for consolidating Shared Service Centers at Concentrix, serving over 200,000 employees across more than 60 countries, and has previously managed HR functions for thousands of employees in Germany, Eastern Europe, and beyond.
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