Upendra Varma

Upendra Varma is a Senior Director at Concentrix, a global customer experience services and technology company. With over 22 years of experience, they have a proven track record in managing P&L and delivering large engagements for global clients across various domains, including Telecom and Automotive. Upendra has previously held the position of Deputy General Manager at Tata Teleservices, where they developed key customer service strategies and ensured compliance while managing operational metrics. Prior to that, they served as Head of Contact Centre at Idea Cellular Ltd, overseeing multiple roles in customer service functions.