Valur Svansson is a seasoned professional in digital customer experience and contact optimization with over 25 years of industry experience. Currently serving as a Senior Digital CX Solution Strategist at Concentrix, Valur specializes in Digital CX Engineering, strategic roadmap development, and outcome-based contact optimization models. Previous roles include Principal Consultant for Nexus CX, where expertise in business and employee experiences was leveraged, as well as leadership positions at Lifesize, IP Integration, and Comcast, overseeing significant contact center operations and customer care initiatives. Valur's educational background includes a BA in Behavioral Science and a BS in Business Operations, alongside Six Sigma Blackbelt training for process improvement.
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